Customer FAQ and Guide

Explore our FAQ and Guide to get quick answers to your questions and discover features you might have missed! Created based on your valuable survey feedback.

Website Related

Available Features

We've got you covered! If you're not quite ready to make a purchase, you can use our "Save for Later" feature. Just head to your cart and click the "Save for Later" option right under the "Remove" button. The item will then move to a separate section at the bottom of your cart. Simply scroll down to find it.

No problem, let's make your creative vision come to life! Head over to our custom design page here to get started. We offer customization options for various products, like rubber floor mats, collapsible backdrops, vinyl products, and so much more. Just click on 'CUSTOM' in the menu bar.

If you have specific customization requirements like removing seams or adding extra pockets, jot them down in the order note or contact us at support@katebackdrop.co.uk.

No worries, we've got a super-handy diagram to help you out! On each product page, you'll find a clickable blue link saying 'Which size should I choose?' When you click it, a pop-up will appear with helpful examples and recommendations based on the number of subjects.

For a more detailed guide, check out our full size guide, which you can find under the 'HELP' menu, labeled What Size of Backdrops Should I Choose.

For any other questions, feel free to drop us an email at support@katebackdrop.co.uk.

You can explore our range of designers by navigating to the 'CLUB' menu and selecting 'Designers,' or simply click here.

Coming Soon

No problem! We're continuously looking to enhance our gallery. Keep an eye out for more sample shots featuring real people on our backdrops.

We're so glad you're loving our new designs! We're already in the process of creating more matching floor options. Stay tuned for some fabulous new combos headed your way soon!

Thanks for the invaluable feedback! We're on it and you can expect a more user-friendly search experience in the near future.

Products Related

Good news! We actually offer paper rolls. You can find our selection of paper rolls by clicking here, it's under MORE PRODUCTS > Seamless Paper Backdrops. Happy shopping!

Absolutely, we're on the same page. We've noticed some inconsistencies in the AI-created scenes, like disproportionate elements. To address this, we're implementing more strict quality checks to enhance the quality of AI-generated designs. These include zoom-out inspections for detail accuracy and requiring approval from multiple designers before any design goes live. We're also looking to reduce the quantity of AI-generated items in favor of more realistic scenes.

We completely agree. Sometimes simplicity is key, especially when you want the focus to be on the subject. We're planning on creating simpler, less busy backdrops with less props and furnitures so that you can add your own. Thanks for pointing it out!

We totally get it - matching floors and backdrops can be a bit of a challenge and time-consuming. We're working on offering more sweeps and combo sets to give you a seamless look.

We're currently in talks with our printing partner to discuss the possibility of eliminating the white trim with the logo. We'll keep you posted on any updates.

That's a fantastic suggestion! We'll be expanding our birthday backdrop range to include themes for older kids, teens, and various interests like you mentioned.

Plus, we've also received a ton of other great ideas like kites, cowboys, race cars, realistic vintage trucks, sports, masculine vibe, military related, and so on. Stay tuned for these new additions, and thank you for sharing your thoughts!

Other Aspects

We're honored to hear that you choose Katebackdrop for such an important cause. We do offer a special program for non-profits and those collaborating with charitable organizations. We provide free backdrops to orphanages, relief bases, and similar institutions. If you're photographing for a non-profit, please reach out to us for potential support. You can email us at lgl@katebackground.com for more details.

We're thrilled to hear you're interested in designing backdrops with us! You can send your watermarked, low-resolution designs to Business@katebackdrop.com for initial review. We're open to a variety of themes, but just so you know, we can't accept designs that are copyrighted by others or authorized by other backdrop companies. If we're impressed by your work and you're comfortable with these rules, we'll send over a comprehensive contract covering commission scales, payment periods, and other specifics. Looking forward to potentially collaborating with you!

From the Team at Katebackdrop

We're committed to improving your experience at Katebackdrop, and we're excited to give you a heads-up about some upcoming changes. Starting in April of next year, you'll notice a fresh, updated Visual Identity (VI) when you visit us. We're updating our logo to be more modern and stylish, and our brand colors will shift to a brighter, more inviting palette.These enhancements are all part of our ongoing effort to offer you the best possible experience. So keep an eye on this space, because we're rolling out updates you won't want to miss!

We've sifted through thousands of your responses from our recent survey, dedicating many days to understanding each and every piece of feedback. We've highlighted the most common questions in hopes that we've got you covered here!

Some of your valuable suggestions are now on our to-do list. It might take us a little time to implement them, but rest assured, we'll keep you in the loop about any upcoming changes.

We've been truly buoyed by the compliments in the open-text sections, especially messages like "keep up the good work." One message, in particular, moved us profoundly. It was from a photographer in Venezuela who said, "Muy agradecido porque sus fondos me han hecho crecer como fotógrafo en un país (como Venezuela) qué es difícil vivir de la fotografía," which translates to "Very grateful because your backdrops have helped me grow as a photographer in a country where it is difficult to make a living from photography." Knowing that our work is making a meaningful difference fuels our commitment to continually improve.

Last but not least, we're grateful for each piece of feedback you've shared. Your continued support and feedback are what make Katebackdrop a community, not just a store. Thank you for being a part of our journey. Here's to capturing more perfect moments together!